Contents Acknowledgments vii Introduction Making Sense of Work in the Twenty-First Century 3 Rick Baldoz, Charles Koeber, and Philip Kraft Part I: Continuity and Change 1. Dwelling in Capitalism, Traveling Through Socialism 21 Michael Burawoy 2. Do Capitalists Matter in the Capitalist Labor Process? Collective Capacities, Group Interests, and Management Prerogatives, c. 1886-1904 45 Jeffrey Haydu Part II: Service and Service Sector Workers 3. Gender, Race, and the Organization of Reproductive Labor 71 Evelyn Nakano Glenn 4. The Body as a Contested Terrain for Labor Control: Cosmetics Retailers in Department Stores and Direct Selling 83 Pei-Chia Lan 5. Silent Rebellions in the Capitalist Paradise: A Brazil-Quebec Comparison 1o6 Angelo Scares Part III: Production and Industrial Workers 6. Flexible Despotism: The Intensification of Insecurity and Uncertainty in the Lives of Silicon Valley’s High-Tech Assembly Workers 127 Jennifer JiHye Chun 7. The Challenge of Organizing in a Globalized/Flexible Industry: The Case of the Apparel Industry in Los Angeles 155 Edna Bonacich 8. Transcending Taylorism and Fordism? Three Decades of Work Restructuring 179 James Rinehart 9. Manufacturing Compromise: The Dynamics of Race and Class Among South African Shop Stewards in the 1990s 196 Edward Webster Part IV: Professional and Technical Workers 10. Globalization: The Next Tactic in the Fifty Year Struggle of Labor and Capital in Software Production 215 Richard Sharpe 11. Controlling Technical Workers in Alternative Work Arrangements: Rethinking the Work Contract 236 Peter Meiksins and Peter Whalley 12. Net-Working for a Living: Irish Software Developers in the Global Workplace 258 Sean O Riain About the Contributors 283